|1. HOW TO BUY
Buy in store Tienequip online is extremely simple. So just go by selecting the desired options for the navigation menu to access the different categories and products we offer.
Each product contains detailed information on their main features, and appears with its unit price, excluding VAT, which will be added automatically at the end of your order. Using the "add to cart" you can select all the products that you are interested and can confirm your purchase or continue to add products to your list.
Shipping costs are not included in the product price. These costs will be added once you confirm your purchase, and before the payment method selected.
If for any reason your order was delayed for more than estimated, we will tell you in advance via email.
In order to make all arrangements for shipping need to complete a questionnaire with details. This procedure is only necessary the first time you shop Tienequip because on several occasions only need to enter the email and password you have chosen for this purpose.
At the time of ordering, and estimate within 24-48 hours, we will send you an email confirming the availability of the order. In case your chosen deposit or bank transfer as a payment method, we also indicate how to pay correctly. When the customer has confirmed the order will assume that you have read, understood and agree to all conditions of purchase.
Www.tienequip.com portal and all content is owned by Tienequip, CIF B-45537974, registered in Paseo de la Rosa, 124 - Toledo, and registered in the Register of Toledo.
Currently Tienequip accepted as methods of payment cash on delivery, bank transfer and bank prides. Shipping costs borne by the customer. These expenses will be unique per order, regardless of the number of items it contains. Payment is made in cash at the time the order is delivered by the Agency of Transportation, accepting only cash. Shipping charges will be 10 € per order, with free delivery for orders above 600 € (+TAX).
4.1. USE AND TREATMENT OF PERSONAL DATA
In compliance with the provisions of Law 15/1999 of December 13, Protection of Personal Data (hereinafter LOPD), TIENEQUIP, S. L. informs you that the personal data provided through the website, as well as those that could facilitate future within the framework of their legal relationship with this entity, shall be incorporated in the automated and non-automated files owned by TIENEQUIP, S. L., and its details are at the top.
These files are designed to manage, administer, provide services or provide products requested, facilitate compliance and enforcement of contracts that would celebrate, learn about their likes and tailor services to your preferences and to offer new services products and deliver information or administrative, technical, organizational and / or commercial documentary form and / or electronic related activities TIENEQUIP, S. L. The recipients of the information collected will be solely the employees of TIENEQUIP, S. L.
Except in areas where expressly otherwise determined by an asterisk (*), responses to questions about personal data are voluntary, without the lack of response to these questions implies a decline in the quality of services You request. Failure to complete the obligatory fields or providing incorrect data will prevent TIENEQUIP, S. L. to provide the services or products you provide requesting.
4.2. EXERCISE OF RIGHTS: access, rectification, cancellation and opposition.
Those individuals who have provided their data to TIENEQUIP, S. L. may apply to the entity, in its capacity as responsible for the file, in order to exercise their rights of access, rectification, cancellation and opposition regarding the information included in their files.
Given the confidential nature of the information, you may not exercise their rights by telephone, must be requested by any verifiable means of delivery and receipt and send a copy of your identity card or equivalent document.
Interested parties may exercise their rights by written communication addressed to TIENEQUIP, S. L. at the address given at the beginning or email firstname.lastname@example.org
TIENEQUIP, S. L. informs that it has implemented security measures necessary technical and organizational measures to ensure the security of their personal data and avoid its alteration, loss, treatment and / or unauthorized access, given the state of technology, the nature of the data stored and the risks to which they are exposed, whether from human action or the physical or natural environment. All this, in accordance with the provisions of Article 9 of the LOPD and Royal Decree 1720/2007 of 21 December, approving the Regulations implementing Law 15/1999 of 13 December , protection of personal data.
Thus TIENEQUIP, S. L. has established additional measures in order to strengthen the confidentiality and integrity of information in the organization. However, the user should be aware that Internet security measures are not impregnable.
TIENEQUIP, S. L. constantly supervising, monitoring and evaluation processes to ensure respect for the privacy of data.
"Cookies" are a tool used by web servers to store and retrieve information about its users.
"Cookies" are messages sent by the server to the user´s computer, consisting of text files that are stored in the computer´s memory and to collect information on the pages visited, time of Internet connection, etc.. "Cookies" to be sent back to the server each time the user enters the page.
The purpose of the "cookies" to TIENEQUIP, S. L. is to personalize the services we offer, providing information that may be of interest. If you do not want to install on your hard drive a cookie set your computer browser to not receive them. However, we do note that, in this case, the quality of the operation of the website may be impaired.
"Cookies" are only associated with an anonymous user and your computer, and do not provide their own customer´s personal data, they can not read data off your hard disk or read cookie files created by other providers.
The "logs" are files stored on the server TIENEQUIP, S. L. that record data about your browsing and allow us to keep providing the services requested. It also helps us to analyze the functioning of the system, locate incidents and problems that may arise and solve them in the shortest possible time.
TIENEQUIP, S. L. considers that the protection of personal data is essential, so that in the event that the user is a minor, he shall bring their personal data collection forms thereof, with the consent of parents or guardians, sending the appropriate form duly signed by the parent or guardian by certified mail with a copy of the ID of the parent or guardian signatory to the direction of TIENEQUIP, S. L. above.
TIENEQUIP, S. L. not respond to those minor details that could not meet TIENEQUIP, S. L. This fact has been provided without the consent of parents or guardians.
5. SHIPPING & RETURNS
Once you have confirmed your order we will prepare for delivery in the shortest time possible. If the product is not available in our stores is possible that the delivery time may be extended. In that case you would communicate that fact to mail you indicated on your registration form, taking you the option to cancel or confirm the order.
If for any reason you are not satisfied with your order, under Article 44 of Law 7/1996 of 15 January Retail Trade, amended by Law 47/2002 of December 19, has a period of 7 days days from the date of receipt of the request for a refund.
Tienequip only accept returns that meet the following requirements:
The product is in perfect condition and in original packaging.
You have previously sent an e-mail to email@example.com to authorize such return and we tell you how it is done.